Thunderbird/StatusMeetings/2012-11-06/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 443/528 = 83% (2 weeks ago:77%)
2. Top 5 active (getactive-m.rb)
   • 21,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_16_not_responding
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/empty_folder_panes_in_thunderbird_16_0_deleting_foldertree_json_doesnt_fix_it
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/upgrading_to_new_version_of_thunderbird
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_open_pps_attachements_using_thunderbird
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 166,sfhowes (v);98,matt_678579 (v);82,chrisramsden (v);69,stan_647060 (v);65,wayne_mery (v);41,jmn_3372739 (v);40,christ1 (v);24,finitarry (v);18,anje_yelf (v);8,tanstaafl (v);(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 188/8, Tue 198/8, Wed 191/4, Thu 220/9, Fri 167/5, Sat 115/12, Sun 99/4 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic