Thunderbird/StatusMeetings/2012-10-02/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 410/528 = 78% (1 week ago:74%)
2. Top 5 active (getactive-m.rb)
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/missing_privileges_to_download_mail
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/tbird_not_working_at_all
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/inbox_files_disapearing
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/certificate_stats
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/email_phill_yahoo_com_au/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 165,sfhowes (v);115,wayne_mery (v);96,christ1 (v);63,stan_647060 (v);57,san_2972983 (v);50,anje_yelf (v);36,matt_678579 (v);23,finitarry (v);7,thomasd_gs (v);6,chrisramsden (v);(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 186/5, Tue 173/7, Wed 194/10, Thu 206/9, Fri 181/6, Sat 115/7, Sun 120/6 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic