Thunderbird/StatusMeetings/2012-09-25/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 455/613 = 74% (1 week ago:72%)
2. Top 5 active (getactive-m.rb)
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_open_as_list_as_default
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/outlook_meeting_requests_in_google_calendar
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/cant_import_netscape_7_2_profile_and_mail_to_thunderbird
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_do_not_show_my_pasted_profile/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 287,matt_678579 (v);168,sfhowes (v);163,christ1 (v);92,anje_yelf (v);62,san_2972983 (v);51,chrisramsden (v);29,wayne_mery (v);20,stan_647060 (v);18,finitarry (v);12,dale_edsen (v);(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 208/18, Tue 225/10, Wed 209/7, Thu 188/8, Fri 169/4, Sat 119/12, Sun 115/9 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic