Thunderbird/StatusMeetings/2012-09-18/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 495/684 = 72% (3 weeks ago:81%)
2. Top 5 active (getactive-m.rb)
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_lost_inbox_emails
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_run_only_if_run_as_administrator
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/can_send_but_cant_receive_emails_any_more
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/bcc-1anr2s
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);(gethappykludged-m.rb)
4. new contributors: Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 226/9, Tue 217/79, Wed 212/27, Thu 208/11, Fri 220/19, Sat 129/2, Sun 102/17 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic