Thunderbird/StatusMeetings/2012-08-28/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 418/517 = 81% (1 week ago:78%)
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_remove_thunderbird_from_my_computer_completely
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/junk-1g9w1z
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/why_have_all_my_read_emails_from_2011_and_2012_diasappeared
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/distribution_list-a8pu1
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_support_account_inactive-1f6q0t
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 41,matt_678579 (v);127,chrisramsden (v);111,anje_yelf (v);62,christ1 (v);53,finitarry (v);14,sfhowes (v);14,wayne_mery (v);(gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 177/4, Tue 185/4, Wed 181/3, Thu 199/4, Fri 142/6, Sat 115/7, Sun 122/8 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic