Thunderbird/StatusMeetings/2012-06-26/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 591/802 = 74% (1 week ago:75%)
2. Top 5 active (getactive-m.rb)
   • 29,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing-17n6iq
   • 19,http://getsatisfaction.com/mozilla_messaging/topics/apparently_my_ip_address_is_blacklisted_because_of_failed_authentication_with_thunderbird
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/reply_mail_always_opens_up_behind_originating_mail
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/new_version-18mqnd
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/all_mail_archiving-11po0g
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 124,sfhowes (v); (v);109,wayne_mery (v);101,stan_647060 (v);96,san_2972983 (v);91,chrisramsden (v);60,elcameleon1 (v);59,matt_678579 (v);55,rtanglao ; 35,christ1 (v);20,ssitter (v);17,bernd_s (v); (v);11,thomasd_gs (v) (gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 188/7, Tue 242/9, Wed 235/11, Thu 211/16, Fri 210/5, Sat 129/2, Sun 162/13 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic