Thunderbird/StatusMeetings/2012-06-05/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 386/520 = 74% (1 week ago:77%)
2. Top 5 active (getactive-m.rb)
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_is_running_very_bad
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/retrieving_deleted_messages-8s4oz
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/how_to_open_new_message_in_browser
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/firefox_12_hangs_on_reading_a_folder
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/recipent_in_addressing_area
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 122,anje_yelf (v);106,chrisramsden (v);100,sfhowes (v);84,wayne_mery (v);73,san_2972983 (v);39,stan_647060 (v);30,matt_678579 (v);24,finitarry (v);23,rsx11m (v);21,oeekker (v); 18,elcameleon1 (v);17,bernd_s (v);15,jmn_3372739 (v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 191/3, Tue 192/6, Wed 191/10, Thu 183/17, Fri 182/8, Sat 114/4, Sun 101/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic