Thunderbird/StatusMeetings/2012-05-22/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 423/541 = 78% (1 week ago:79%)
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/i_love_mozilla_but_i_do_not_want_thunderbird_on_my_system_anymore_how_can_i_uninstall_it
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/v12_0_1_so_slow_im_gonna_scream_again
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_v12_constantly_asking_to_compact_folders
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/help_need_a_genius_saviour_at_my_wits_end_now
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/no_sound_when_new_messages_arrive
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 160,sfhowes (v);148,wayne_mery (v);134,anje_yelf (v);98,chrisramsden (v);63,matt_678579 (v);53,stan_647060 (v);32,christ1 (v);29,finitarry (v);25,elcameleon1 (v);15,bernd_s (v);14,rsx11m (v);7,jonathan_protzenko (v);7,rtanglao (gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 193/3, Tue 269/10, Wed 179/9, Thu 164/10, Fri 162/7, Sat 118/3, Sun 106/4 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic