Thunderbird/StatusMeetings/2012-04-03/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 592/755 = 78% (1 week ago:71%)
2. Top 5 active (getactive-m.rb)
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/problems_with_mozilla_11_0
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/how_do_you_disable_tabs_on_top_in_tb_11b
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/logging_into_my_account-ljbhl
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/latest_update-1fai8u
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/exceeded_maximum_file_size_of_4gb
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v);199,stan_647060 (v);101,wayne_mery (v);93,matt_678579 (v);92,chrisramsden (v);72,san_2972983 (v);53,bernd_s (v);46,anje_yelf (v);46,jmn_3372739 (v);41,rsx11m (v);37,rtanglao ;27,christ1 (v);24,finitarry (v);20,elcameleon1 (v);6,jonathan_protzenko (v);(gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 246/13, Tue 243/14, Wed 211/20, Thu 243/15, Fri 200/8, Sat 156/6, Sun 162/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic