Thunderbird/StatusMeetings/2012-03-06/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 441/587 = 75% (1 week ago:79%)
2. Top 5 active (getactive-m.rb)
   • 40,http://getsatisfaction.com/mozilla_messaging/topics/wrong_folders_are_showing
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/difference_between_tb_3_0_x_and_10_0_x_which_to_download
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/my_email_lost_all_my_accounts_files_and_address_book_is_there_a_way_to_restore_them
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/password-14byb6
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/sending_of_message_failed_attachment_error
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 197,sfhowes (v); 174 christ1 (v) ;146,anje_yelf (v) ; 118,stan_647060 (v); 80,san_2972983 (v); 76,chrisramsden (v); 67,bernd_s (v); 64,matt_678579 (v); 31,wayne_mery (v); 23,tanstaafl (v) 15,rsx11m (v); 11,rtanglao; 10,rob_1864031 (v); 9,jonathan_protzenko (v); 8,al_672644 (v); 7,finitarry (gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 200/15, Tue 2183/11, Wed 215/7, Thu 190/12, Fri 209/11 Sat 150/6, Sun 148/5 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic