Thunderbird/StatusMeetings/2012-02-28/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 463/588 = 79% (1 week ago:77%) - again due to a Get Satisfaction bug, we are missing metrics for 1 day this week!
2. Top 5 active (getactive-m.rb)
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/cant_send_email_with_thunderbird_10_0_2
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing_upon_start_up
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_10_0_02_hangs
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/tbird_wont_start_after_last_update
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/pop3_vs_imap_for_purposes_of_offline_backup_of_gmail
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 57 matt_678579 of Australia (v); 84 Wayne Mery of USA (v);53 christ1 of USA (v); 229 sfhowes (v); 52 chrisramsden (v); 82 bernd_s (v); 71 san_2972983 (v); 9 julian_opificius (v) ; 69 anje_yelf (v); 158 stan_647060 (v); 18 rsx11m (v); 9 rtanglao (v); 10 elcameleon1 (v); 21 pat_guano (v); 8 jonathan_protzenko (v) (gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 223/13, Tue 248/6, Wed 193/8, Thu 214/9, Fri 216/14 Sat 148/13, Sun 134/6 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic