Thunderbird/StatusMeetings/2012-01-24/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 649/847 = 74% (1 week ago:70%) - NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week
2. Top 5 active (getactive-m.rb)
   • 34,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders
   • 24,http://getsatisfaction.com/mozilla_messaging/topics/how_do_we_adjust_line_spacing_when_composing_relpying_to_or_forwarding_emails
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_use_word_as_my_email_editor
   • 19,http://getsatisfaction.com/mozilla_messaging/topics/help_thunderbird_has_stolen_my_lightning_calendar
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/upgraded_thuderbird_and_it_wont_open
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 389 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);127 christ1 of USA (v); 153 sfhowes (v); 133 chrisramsden (v); 64 bernd_s (v); 50 san_2972983 (v); 22 elcameleon1 (v) ; 10 wayne_mery (v); 14 jonathan_protzenko (v); 91 anje_yelf (v); 9 tanstaafl (v); 77 stan_647060 (v); 23 rsx11m (v); 8 rtanglao; 92 jmn_3372739 (v) gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 239/5, Tue 226/5, Wed 264/7, Thu 240/15, Fri 271/8, Sat 227/9, Sun 156/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic