Thunderbird/StatusMeetings/2011-11-22/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 505/691 = 73% (1 week ago:78%)
2. Top 5 active (getactive-m.rb)
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/improvements_for_thunderbird_conversations
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/major_problems_with_thunderbird_8_i_think_beta_2
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_import_contacts_from_mac_4_11_to_pc_thunderbird_with_all_phone_numbers_intact
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/deleting_mail_without_opening
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/contacts-ttx34
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 71 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 14 rsx11m (v) ; 176 sfhowes (v); 101 chrisramsden (v); 86 christ1 (v); 35 bernd_s (v); 50 san_2972983 (v); 10 elcameleon1 (v) ; 81 wayne_mery (v); 8 ssitter (v) ; 10 finitarry (v); 7 jonathan_protzenko (v); 9 rtanglao; 51 anje_yelf (v); 132 trumpy81 (v) gethappykludged-m.rb)
4. new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 236/9, Tue 240/9, Wed 233/13, Thu 217/14, Fri 222/10, Sat 151/18, Sun 126/9 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic