Thunderbird/StatusMeetings/2011-11-08/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 419/542 = 73% (1 week ago:77%)
2. Top 5 active (getactive-m.rb)
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/tb_crashes_on_launch_with_lion
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/on_getting_my_mail_i_get_the_following_error_message
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing_since_update_to_7_0_1
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/kerberos_gssapi-hlghe
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/adding_email_account_problem/thunderbird_7_01_disables_attachment_downloads_in_win_7_64
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 165 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 47 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 20 rsx11m (v) ; 206 sfhowes (v); 99 chrisramsden (v); 131 christ1 (v); 22 bernd_s (v); 57 san_2972983 (v); 17 elcameleon1 (v) ; 47 wayne_mery (v); 10 rtanglao ; 6 squib (v) gethappykludged-m.rb)
4. new contributors: welcome http://getsatisfaction.com/people/san_2972983 and http://getsatisfaction.com/people/gaia_smith !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 175/7, Tue 173/13, Wed 178/3, Thu 186/10, Fri 155/12, Sat 113/14, Sun 129/18 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic