Thunderbird/StatusMeetings/2011-11-01/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 419/542 = 77% (1 week ago:76%)
2. Top 5 active (getactive-m.rb)
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/adding_a_image_to_my_html_signature_file
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/icloud
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/i_just_downloaded_thunderbird_but_i_am_unable_to_receive_emails
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/improvements_for_thunderbird_conversations
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_7_01_disables_attachment_downloads_in_win_7_64
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 116 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 47 bernd_s (v); 9 jonathan_protzenko ; 54 finitarry (v); 17rsx11m (v) ; 190 sfhowes (v); 85 chrisramsden (v); 23 christ1 (v); 12 bernd_s (v);4 ssitter (v); 130 san_2972983 (v); 43 elcameleon1 (v) ; 31 wayne_mery (v); 6 rtanglao gethappykludged-m.rb)
4. new contributors: welcome http://getsatisfaction.com/people/san_2972983 and http://getsatisfaction.com/people/gaia_smith !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 191/10, Tue 182/11, Wed 196/10, Thu 197/17, Fri 158/7, Sat 137/4, Sun 107/2 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic