Thunderbird/StatusMeetings/2011-10-04/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 738/953 = 77% (1 week ago:74%)
2. Top 5 active (getactive-m.rb)
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/t_bird_7_wont_insert_characters_and_symbols
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/no_connection_joy
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/insert_symbol_does_not_work_in_thunderbird_7
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_7_and_tesco_email_server
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/what_happened_to_my_calendar_in_v_7_0
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 121 matt_678579 of Australia (v); 34 Wayne Mery of USA (v);125 christ1 of USA (v); 130 bernd_s (v); 18 oeekker (v); 6 ssitter (v); 40 finitarry (v); 29 rsx11m (v) ; 231 sfhowes (v); 7 inoneear (v) ; 111 chrisramsden (v); 112 christ1 (v); 11 rtanglao ; 22 husveg aka odinbc (v); 20 thomasd_gs (v)gethappykludged-m.rb)
4. new contributors: NONE this week; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 235/26, Tue 309/6, Wed 374/7, Thu 348/5, Fri 261/3, Sat 194/11, Sun 191/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic