Thunderbird/StatusMeetings/2011-09-06/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 20,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_make_my_tb_start_up_faster
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_set_up_an_exchange_account_in_thunderbird
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_keeps_freezing
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/rfc_5746_issue_v5_0_but_not_v3_1_7
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 108 matt_678579 of Australia (v); 195 Wayne Mery of USA (v);65 christ1 of USA (v); 52 chris ramsden aka xenos (v); 40 elcameleon1 (v); 9 jonathan_protzenko (v); 60 finitarry (v); 4 david_bienvenu (gethappykludged-m.rb)
4. new contributors: none!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 279/22, Tue 310/12, Wed 361/11, Thu 361/11, Fri 301/9, Sat 181/9, Sun 208/12 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic