Thunderbird/StatusMeetings/2011-04-19/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 430/659 = 65% (1 weeks ago:66%)
2. Top 5 active (getactive.rb)
   • 2,http://getsatisfaction.com/mozilla_messaging/topics/attachments-1ldbo0
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/change_default_font-uxwcg
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/free_some_disk_space
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/why_cant_i_have_the_same_thunderbird_mail_on_2_disks
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/tb_unable_to_create_new_account_for_q_com_via_myqwest_com_webpage
3. contributors - 118 matt_678579 of Australia (v);  ; 12 anshuman_chakraborty (v) ; 15 elcameleon1 of France (v); 41 Wayne Mery of USA (v);23 rsx11m of USA (v); 186 chris ramsden aka xenos (v); 32 davro (v); 20 abrath66 of usa(v); 4 thomasd_gs (v) (gethappykludged.rb)
4. new contributors: welcome anshuman_chakraborty! - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 88/7, Tue 69/4, Wed 84/9, Thu 89/4, Fri 68/7, Sat 58/11, Sun 14/9 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic