Thunderbird/StatusMeetings/2010-11-23/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 407/624 = 65% (last week:66%)
2. Top 5 active (getactive.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_mixes_headers_from_one_email_with_content_from_another
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/constant_crashes_with_new_3_1_5_upgrade
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/where_is_my_removed_account
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/forgotten_master_password
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/will_i_loose_any_folders_or_my_contacts_if_i_download_the_new_version
3. contributors - 56 matt_678579 of Australia (v);  ; 20 rtanglao; 107, Wayne Mery of USA (v);17 rsx11m of USA (v); 22 david_bienvenu of USA; 106 chris ramsden aka xenos (v); 59 davro (v); 23 jc863662 aka mozuser (v) (gethappykludged.rb)
4. new contributors: mozuser (thanks for pointing out QuoteAndComposeManager, a workaround for some HTML composer issues - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 71/9, Tue 51/16, Wed 72/16, Thu 67/13, Fri 56/11, Sat 42/7, Sun 28/7 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. code store GS data in CouchDB (preliminary JS code from James Burke, thanks!) and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic