Support:Sprint/Firefox 62 SUMO Day

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Hi, Olá, Hola! Welcome! Bem-vindo! Bienvenue, Vítejte, Welkom, Wolkom Добро пожаловать, よ う こ そ, herzlich willkommen + Hello in your language + Olá! Bem-vindo! (por favor, não traduza a PAD) + Hola Bienvenidos + Dia dhaoibh + G'Day mate! +Annyeonghaseyo! +வனக்கம் +Szép napot!

You have made it to a SUMO Day! Good for you, we love to have you. Today we will be focusing on answering questions in Twitter and in the support.mozilla.org forums. There are some partner forums that you may also be familiar with. Please feel free to join in IRC and Telegram to talk about some of the questions that you need more help on.

If it is your first time volunteering for support, we recommend that you sign up for a support.mozilla.org account and saying hello in the contributor forums after reading the "Quickstart Guide". All of the information on how to research, the guidelines and some of the basic common responses will be in that article in the forums.

In the meantime, if it is not your first time, please remember to join with the information below, then be sure to review some of the new content that has been prepared for you for this launch.

General Info on where to find the community: Say hello to your other members and participants: Participate in the video: Watch the meeting live via Vidyo => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 Live chat: irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo

Firefox 62 SUMO Day

Please sign up below:

  1. guigs
  2. Seburo

Release Information

New content for this release:

  1. https://support.mozilla.org/en-US/kb/risks-downgrading-older-version-firefox-shared-pro
  2. https://support.mozilla.org/en-US/kb/remove-synced-device-firefox-accounts
  3. https://support.mozilla.org/en-US/kb/bookmarks-firefox

Release threads:

  1. https://support.mozilla.org/en-US/forums/contributors/713128?last=74551

Common issues and troubleshooting to get you started:

  1. Firefox Safe Mode - http://mzl.la/1xKrE7R
  2. Fix RAM issues - http://mzl.la/14BdXZg
  3. Firefox Crashed? - http://mzl.la/1BAQHrD
  4. Control if Firefox auto fills forms: http://mzl.la/1NT9rdB
  5. Passwords are not saved http://mzl.la/1xKrEoj
  6. Where is my history, bookmarks, session, passwords after the update? https://support.mozilla.org/en-US/kb/firefox-support-troubleshooting-guide

How to file a good bug:

  1. https://wiki.mozilla.org/Good_first_bug
  2. https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines
  3. Triagers = direct contact to Emma Humphries -
  4. Bug updates,
    1. I think that may be this bug - please follow the bugzilla etiquette https://mzl.la/2E0NnOL before contribug to the bug, and see how to vote.
    2. This may be a new issue, can you please file a bug with this bug help template https://mzl.la/2tJE58x, please let me know if you are having any trouble with finding the right component or person to CC.
  5. Feature requests,
    1. Now that is an interesting feature request, please also let the developers know here: https://mzl.la/1fgBjW6

Help Needed:

Case Triager questions for strategic problem solving:

  1. Identifying the case and investigating if it is a bug by going through all the basic troubleshooting steps: safe mode, new profile, disabling 3rd party software, malware scan and clean reinstall
  2. Gathering the exact, specific steps to reproduce the issue
  3. Identifying it it happens on specific hardware, operating system, and or product version
  4. If it works as expected, getting the exact information required for a feature enhancement is important this will take the form of a bug with "feature enhancement' as the description, or will be a feature request in the git repo of the mobile product (ios, android, focus and ?)
  5. Before filing a bug, search if the bug already exists. (How to use Bugzilla's advanced search https://developer.mozilla.org/en-US/docs/Mozilla/QA/Searching_Bugzilla

Break time suggestions:

  1. Don't forget to laugh: http://binscorner.com/pages/1/15-jokes-to-leave-computer-tech-support-.html (seems out of order on 11-03).
  2. Feel free to take a walk
  3. Refill your water glass or your drink of choice
  4. Spend time with a kitty or dog, or baby or partner <3
  5. Share a joke or some music in the Off Topic Forum
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