Support/Weekly Meetings/Notes 2012-06-11

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• Halfway through 2012.11 sprint
• Army of Awesome improvement: now contributors will stay logged in to Twitter as long as they are logged in to SUMO. In the past, they pretty much had to log in every time they came back. (Bug 613084)
• Implementing some of the low hanging UX recommendations:
  • Landed: Implement search box on top and bottom Search Result Page
  • Landed: (AAQ Flow) Make questions/new more visual
  • In progress: (AAQ Flow) Make the length of the AAQ Flow more predictable
  • In progress: Remove in-field label of search

UX

• The phase 3 meeting is going to take place this Thursday at 9am Pacific, [Support/KB/Meetings/2012-06-14 replacing the weekly KB meeting]
• Before the meeting, please read through this run-through of the wireframes
• Bug 762255 tracks the progress of our site visual design
• The Ask A Question form had been updated, again, after our testing. There are two proposals here:
  1. Two-part process. First, confirm product and select topic. Second, fill in question. Third, confirm.
  2. One-part process. First, do everything. Second, confirm. In this step, we do away with topic selection entirely.
• The desktop wireframes had also been updated to reflect the latest wording. It should be pretty much pretty final now.
• The mobile wireframes had also been updated

Roundtable

• New design of home page & landing pages metrics for first 72 hours

https://docs.google.com/spreadsheet/ccc?key=0AmCjyDM0fEFgdEhFRWdMTWtrN09jWTl0QmZSNGh1NHc#gid=0

Article helpfulness down 1/2 a point

Forum questions stabilizing post-release

Bounce rate is down 4%

Firefox Status Update

There may be a 13.01. The decision will be made Wed. We are following a few top crashers and some emerging issues. Please see the Firefox 13 status thread for details.

Metrics

• KPI Dashboard

Community

Knowledge Base

• This week - preparing for Firefox 14:
  • Firefox 14 updates
  • New summaries
  • Marking top article changes as ready for localization

Mobile

• Incorporating feedback from helpfulness survey in preparation for final version of NativeUI
• Finishing up docs for About page
• Adding content for Sync native issues, master password + sync issue and tabletUI issue

Services

Support Forum

• Would like some feedback on Bug 762001. Depends on HTML Email notifications. (Tyler)
• Working on improving Contributor documentation, will rerun thread answer helpfulness analysis after changes land (Tyler)

Thunderbird

• Due to some partner-related issues (Gandi, Hover and YouSendIt) and other issues we will probably do a Thunderbird 13.0.1 this week. For more details please check out the Thunderbird 13.0 Support Issues Wiki Page