Support/Weekly Meetings/Notes 2012-05-14
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Contents
Meeting Details
Mondays (meeting duration approx. 30 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
Participate in the video:
- Video link (You'll have to download and install the Vidyo Desktop client)
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
- Halfway~ish through 2012.9 sprint. Lots of points are currently in code review.
- More unified search progress.
- New landing pages landing today or tomorrow.
- Time zone support.
- Rehan Dalal starting today \o/
UX
- See my own dry run of the wireframes
- Some caveats:
- I only covered five of the seven scenarios
- What’s not covered:
- The mobile wireframes
- Testing all the possible navigation wordings, in a separate sheet, sans the actual design. Just the wordings tested line by line.
- I did not make any wrong turns, even though wireframes exist for these wrong options, too. This is why the length of the video of each task was very short.
-
Doing the first pilot test here in Indonesia today. Going on as we speak.The pilot test is finished. Watch the result here.
Roundtable
- Please add your comments, questions and updates here.
Firefox Status Update
Metrics
Community
Knowledge Base
- Matt identified a couple of new top issues and we documented them:
- We'll be starting work on renaming articles this week.
- Many many many things were marked ready for L10n last week and Firefox 13 updates are in progress.
Mobile
Services
Support Forum
- We reached 100% answer rate on the last SUMO day! Also whole last week recorded 100% question answered in 72 hours.
Thunderbird
- Thunderbird support report is filed weekly on Tuesday as part of the Thunderbird Status Meeting (May 8, 2012 Thunderbird Support Report; May 15, 2012 Thunderbird Support Report)