Support/Weekly Meetings/Agenda 2022-04-27

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Zoom (You'll have to download and install the Zoom Desktop client)
• AirMozilla
• YouTube

Live chat

• SUMO - Matrix channel

Read more

• Support blog
• Contributors forum

PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

• Kiki
• JR
• Justin
• Fabi
• Abby
• Wayne

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

1. Welcome to the social support program, Magno Reis! Excited to collaborate more with you!
2. Welcome back Noah and Cláudio!
3. Thanks to Paul for helping audit the Firefox for Android common responses.
4. Thanks Pierre, Michele, and Artist for helping localize MDN Plus articles into FR, IT and DE.
5. Thanks to Jim, Mark, Chris, Pierre, Michele, Artist, Ihor, and Wxie for helping localize content for the VPN Pilot.

AGENDA

TOPIC OF THE WEEK

1. CX Q2 Focus
2. Mobile Support initiative and its implication to Play Store Support
3. Mozilla Connect update

MOZILLA'S WORLD UPDATE

1. Mozilla Social Champions program

PRODUCT UPDATES

1. Firefox 100 - desktop (May 3)

    * Picture in Picture: Support for captions/subtitles on Youtube, Prime, Netflix. Video captions on WebVTT(Web Video Text Track) websites
    * Change website appearance settings: addition of website appearance section to languages and appearance (Light, Dark, Auto, System)

1. Firefox 100 - mobile (May 3)

    * 2 new Wallpapers [Android/iOS]
    * Clutter Free History: Organizing and highlighting meaningful content from previous browsing session [Android/iOS]
    * Focus: back end and bug fixes [Android/iOS]

1. Relay Premium V22.03 (May 2)

    * Sign in with Alias icon: Allow users to select aliases from add-on component in email field
    * Sign back in with Alias icon: Sign back in with context menu if alias previously generated on site
    * History section of news: Show history section within the ‘News’ section of relay dashboard to highlight recent updates and past release 

1. MDN Plus (Apr 29)

    * Country Expansion [ES/FR/DE/IT]
    * BIG SHOUTOUT to localization contributors on your help with translating the MDN plus KB! 

KNOWLEDGE BASE AND LOCALIZATION

1. We are looking for ES localization contributors - if you're interested, please reach out to Kiki or Abby!
2. Next KB Community Call will be Wednesday, May 11th - watch for calendar invite & dial-in details this week!

SUPPORT FORUM

SOCIAL SUPPORT

PLAY STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.