Support/Weekly Meetings/Agenda 2021-08-25

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Zoom (You'll have to download and install the Zoom Desktop client)
• AirMozilla
• YouTube

Live chat

• SUMO - Matrix channel

Read more

• Support blog
• Contributors forum

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

• Kiki
• JR
• Joe
• Fabi
• Paul
• Danny

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

1. Julie for experimenting with video content and give our support article new color. Thank you!
2. Also, for everyone who participated on the onboarding survey. Thank you!

AGENDA

TOPIC OF THE WEEK

1. Onboarding project update - Kiki
2. Zendesk contact form migration - Joe
3. SUMO search shortcut experiment - Danny Colin (See: https://addons.mozilla.org/en-US/firefox/addon/support-moz-sumo-search/)

MOZILLA'S WORLD UPDATE

PRODUCT UPDATES

Upcoming Firefox Desktop 92 (09/07)

• Certificate Error pages - refined certificate error UI
• Polish the MacOS experience

Firefox Lite end of support

Firefox Android 92 (09/07)

• password auto-fill

Firefox iOS V37 (09/07)

• users can now manually add new credentials
• Enable auto-fill on iPhone or iPad
• Start on homepage: After being away for 4 hours, the app will open to the homepage
• Home button toolbar redesigning in ETP menu to incorporate connection information (Shield icon)

Mozilla VPN V2.5 (09/07)

• Multi-Hop: Using multiple server locations for added privacy
• Local DNS: Support for using local DNS servers within VPN
• Improvements to the get help flow for users

KNOWLEDGE BASE AND LOCALIZATION

Desktop:

1. Closing tabs prompt
2. How to share URLs on macOS
3. Visual changes to Certificate error pages
4. Block multiple downloads

Android:

1. Toggle to enable/disable studies

iOS:

1. Start on Home page
2. Changes to tracking protection icon

SUPPORT FORUM

File:Firefox 91 week 1&2 Sumo Report.pdf

• Interested in contributing to these recurring desktop reports? Things JR is looking for: Bugzilla bugs submitted based off inbound forum questions, most commonly seen issues per release, performance related issues per release.
• JR is also interested in reviewing similar information for IOS and Android products
• JR Will start working with Kiki to collect your feedback and insights on the forum inbound/Reddit/Twitter/etc. so we can surface/highlight them to the relevant product teams.

SOCIAL SUPPORT

PLAY STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.