Support/Weekly Meetings/Agenda 2021-01-28

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 17:00 UTC [1]

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Zoom (You'll have to download and install the Zoom Desktop client)
• AirMozilla
• YouTube

Read more

• Support blog
• Contributors forum

Live chat

• SUMO - Matrix channel

Please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

• Kiki
• JR
• Paul
• Tim Maks

AGENDA

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

1. Monirul Alom, Andrew, Christophe, Tim Maks, and Kaio for their help in Social Support. A total of 500 convos handled through Conversocial in the month of January so far.
2. FredMcD, cor-el, sfhowes, Jefferson, Paul for being the top contributors on the support forum.
3. Mark, Artist, Ihor, Jim, and Michele for being frontline hero to localize our support articles to various locales.
4. Alice, Wayne, Thomas, Marcelo, and Michele for their help to refine our support articles.
5. Andrew, Christophe for their help on the Respond Tool.

TOPIC OF THE WEEK

1. Play Store Support experiment

MOZILLA'S WORLD UPDATE

1. Mozilla Festival 2021
2. FOSDEM 2021 (Mozilla room schedule.)
3. Update on Common Voice project
4. Open Web Docs
5. Mozilla's climate commitment
6. If you like foxes

PRODUCT UPDATES

1. Firefox 85
2. Supercookies

KNOWLEDGE BASE AND LOCALIZATION

1. Other Bookmarks folder

SUPPORT FORUM

1. Common response for Default Bookmarks folder

SOCIAL SUPPORT

RESPOND TOOL

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.