Support/Weekly Meetings/Agenda 2009-11-09

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• New articles:
  • Controlling AVG Firefox add-ons
  • Where are my bookmarks history and other data stored
• 3.6 plan is up [1]
• Tutorial for locale leaders to update their start pages [2]

Forum

• Will launch forum UX survey this week.

Live Chat

• New Live Chat shift at 6am PST (9am EST, 2pm WET, 3pm CET), seems to be better for contributors in Asia
• "Chrome registration" error, corrupt bookmarks, and unable to download files more common after 3.5.5/3.5.5 update. (full data)

Roundtable

• Plan for user-to-user support during 3.6 release week.