Support/Weekly Meetings/Agenda 2008-10-06

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Support » Weekly Meetings » 2008-10-06

Sumo

  • Weekly metrics
    • Traffic in page views has been constantly up since MU. (more people accessing in-product articles, which make the bulk of our traffic) (cilias)
  • Last week's weekly support issues
  • Logo feedback [1] (cilias)
  • "Are the links on the front page detracting people from using search?" discussion on mozilla.support.planning [2]

Knowledge Base

  • Bugzilla: 2 new article bugs [3][4], 1 bug verified fixed [5]
  • Firefox 3.1 changes [6]


Support Forum

Live Chat

  • Top live chat issues, several need investigation or more information
  • 4 new chat accounts, 1 account approval
  • We are now following up chats in the forum after the user understands what to do. All chat helpers should search the forum for their name after helping, to catch followups.

SFD

E-mail sent to localizers, early feedback:

  • Fix bugs that prevent widespread adoption of SUMO first before asking localizers to help en masse.
  • Goal should be to get more people (isn't it always?) and increase communication between locales/en-US
  • Would like info on how to get started translating and keeping translations up to date
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