Support/Weekly Meetings/Agenda 2008-09-08

Support » Weekly Meetings » 2008-09-08

Sumo

• Announcing new team
• Gathering/reporting top issues
• Weekly metrics
  • I'm iffy on reliability of top/bottom articles. (cilias)
• Norton 360 (bug 452469) - instructions in article not working for everyone.

Knowledge Base

• Bugzilla: 4 new article bugs [1], 2 article bugs fixed [2][3]
• In case you missed it We now have notification of when a new translation is created.
• Gathering feedback and suggestions for new article editor. [4]

Forums

• Forums were giving DB errors: https://bugzilla.mozilla.org/show_bug.cgi?id=452953 fixed but now really slow https://bugzilla.mozilla.org/show_bug.cgi?id=453936
• Traffic is still high from Major Update.

Live Chat

• Traffic still high from MU release, helpers get burned out quickly
• 6 new accounts last week
• Notes/status on a sample of ~70 chats
  • Top issues: bookmarks in location bar, Norton 360 locks places.sqlite, Firefox crashes, Firefox will not start, some printer drivers print garbage text, lost bookmarks
• Contributors conference now proxied to #sumo thanks to mzz's bot
• New hours - break between two parts of afternoon shift?