Support/Weekly Meetings/Agenda 2008-05-19

Sumo

Performance update
- Memcache basically done, ready to test on staging
- Queries per page went down from 170 to 19!! (Was 270+ before laura, nelson and les started to work on perf)
- Still working on master/slave bug
Weekly metrics
Firefox Screencast Contest launched
SUMO Day planning
- Workshops
- Landing page
Second draft of Contributor Home Page redesign Draft bug
Search requirements reorganized. Need input on priorities or if there's anything important missing.

Knowledge Base

Bugzilla: 3 new article requests [1][2][3], 4 article bugs fixed [4][5][6][7]
Firefox 3 work:
- RC 1 is out. You can now add Firefox 3 screenshots to the knowledge base, if they are taken from RC 1.
- Tracking page for updating article text for Firefox 3. I'd like to have everything under "Articles that need updating" done this week.
- Articles on installing and importing shouldn't be updated until just prior to release.
- We also need articles for Smart Location Bar [8], Smart Bookmarks folders [9], and Using webmail as your e-mail client [10]. (Still unsure if we need a separate article for places.)
Still getting responses to survey
Vundo trojan article discussion forum discussion article in progress. Should we have an article for this?

Forums

Another normal week stats-wise
Would like to get at least List of threads I've posted in (patch ready) for sumo day. Makes it easier for people to follow up on problems.

Live Chat

About 10 new sign-ups last week, not sure how many have stuck around
Wait time in queue is really low, going to play with settings to try and get it higher
- Raise queue timeout limit to see if it's from people falling off the end then getting answered right away
- Possibly lower chat max to 3

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