Support/Weekly Meetings/Agenda2017-12-20

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at:
17:00 UTC
http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&
Quick reference timezone conversions:
9:00 PDT
12:00 EDT
18:00 CET
21:30 IST

Call Details:

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate in the video:

• Video link => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 (You'll have to download and install the Vidyo Desktop client)
• Watch the meeting live via Vidyo => https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4
• AirMozilla: https://air.mozilla.org/channels/sumo-meetings-channel/

Read the most important updates from this meeting at:
http://blog.mozilla.org/sumo

Live chat:
irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo

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Participants (add your name and profile):

• vesper
• Seburo (on IRC because Vidyo does not seem to like Ubuntu 17.10)
• j605
• Madalina
• Mkll (IRC -- Vidyo does not work on Linux Mint Xfce 18.2)
• Noah
• Rachel
• linuxmodder ( on web browser/IRC)
• 
  

• ======== AGENDA ========

ACTION ITEMS FROM LAST WEEK

Roundtable items

===== UPDATES AND ANNOUNCEMENTS =====

=== COMMUNITY ===

End/start of year coverage news coming up soon!

Cool News Of The Week (tm):

a little gift from Mkll: Fire + Fire = ...? ;-) (hot news hitting your screens soon - keep your ears open)

• https://blog.mozilla.org/blog/2017/12/20/firefox-is-now-on-amazon-fire-tv-happy-holiday-watching/ ;-)

PLATFORM UPDATE:

Meeting tomorrow? No :) https://docs.google.com/document/d/1iz1xp2Iie4dvdy5WKC6aL8Nyx1tbLZE_6WQop4htTw8/edit#

• we need a "http://dowehaveaplatformmeetingthisweekforsupportmozil.la%22 ;-)

Contributor(s) of the week:

• All those that were answering questions in the forum during All Hands last week - great work! (Seburo)
• "QuantuMozillians" - folks who helped a lot before/during/after the release of Quantum - check your SUMO inboxes!

Knowledge Base / L10n

• Locales coming up soon: Georgian, Marathi
• Welcome back to SonicSusi (Norwegian)!
• over 320 edits in the KB since last week - thank you all!

Support Forum:

In the last 7 days we have had 3,722 answers, way to go! (O_o) Please remember to read the user's question and to put yourself in their shoes. Please check out the community guidelines discussion going on. Some reading for you if you are subscribed to the SUMO Community Holiday season and want to skip on to the next year ;):

• https://discourse.mozilla.org/t/berlin-admin-meetup-november-2017-blog-report/23104
• https://discourse.mozilla.org/t/mission-driven-mozillians-sumo/22367
• https://discourse.mozilla.org/t/refreshing-the-community-guidelines/20090
• https://discourse.mozilla.org/t/all-hands-discussions-and-whats-next/23603

Social support:

• Please use the blog post for MrRobot comments https://blog.mozilla.org/firefox/update-looking-glass-add/ Thank you for your patience!
• Keep an eye out for a product ^ and the questions we are getting, I can create a rule - these are know linked in the knowledge base article for support forum guidelines. https://support.mozilla.org/en-US/kb/social-support-guidelines
• You might see some people talking about https://send.firefox.com/

Jokes, etc.

• 
• 
• Michal's mouse was not working, because it needed some cheese. Please remember to feed your computer mice often.

HELP NEEDED!

Vesper, there was a user on IRC 'justJanne' for the past 5 days in #firefox ranting and raving and scaring users away from Firefox. - Mkll

• best action to take: escalate this to the admins of #firefox on IRC and let them act - thanks!

=== PRODUCT UPDATES ===

Probably not going to be many Looking Glass Questions now, but if there is:

• Press Release - https://blog.mozilla.org/firefox/update-looking-glass-add/
• KB Article - https://support.mozilla.org/en-US/kb/lookingglass
• Add-on - https://addons.mozilla.org/en-GB/firefox/addon/looking-glass/

If you do see any questions I would recommend responding with the above and not making any further comment. (Seburo)

===== DECISIONS AND ACTION ITEMS =====