Support/Weekly Meetings/Agenda2017-11-29

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at:
17:00 UTC
http://www.thetimezoneconverter.com/?t=17:00&tz=UTC&
Quick reference timezone conversions:
9:00 PDT
12:00 EDT
18:00 CET
21:30 IST

Call Details:

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #


Participate in the video:


Read the most important updates from this meeting at:
http://blog.mozilla.org/sumo

Live chat:
irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo

-----------------------------------------------------------------------------------------------------------------------------

Participants (add your name and profile):

  • vesper
  • Rachel
  • Noah
  • Roland
  • madalina
  • Tonnes
  • MkII


  • ======== AGENDA ========


ACTION ITEMS FROM LAST WEEK



Roundtable items



===== UPDATES AND ANNOUNCEMENTS =====

=== COMMUNITY ===

Cool News Of The Week (tm):

Rachel, Madalina, Michał meeting in Berlin - talking about community plans for 2018

  • we'll be sharing updates next week
  • some spoilers: spring cleaning! metrics! research! "release newsletter"!


PLATFORM UPDATE:

Platform meeting tomorrow, please add your items to the agenda https://docs.google.com/document/d/1iz1xp2Iie4dvdy5WKC6aL8Nyx1tbLZE_6WQop4htTw8/edit#

  • AWS move for the storage happening as planned
  • If no agenda, no meeting.


Mozillian(s) of the week:

  • Mkll and Hostmaster - welcome to leadership and welcome to the forums for your second week.
  • [Noah] Sharath for his supercharged knowledge on social support tricks to getting more specific data from Twitter


Knowledge Base / L10n

  • Over 500 revisions in the KB in the last 7 days - thank you!
  • Version 58 content update: in progress - on your dashboards soon!


Support Forum:

  • An average of over 500 questions a day, the best coverage we had was on the second day of the release and in the on 26th of November!
  • Thank you for the participation in SUMO week! You will be hearing from me for your stickers next week <3
  • Active users doubled in number, say hello to each other ;-)
  • In terms of moderation and how we reply, please keep an open mind from mentors, if you are getting any mentoring you would like more help on, please reach out to guigs or an admin you feel comfortable chatting with, we are all friends here.
  • LinkedIN interest in community building, interested, reach out. This may be a new way we can give you recognition professionally.


Social support:


Jokes, etc.

  • Firefox has crashed, it needs cuddles.


HELP NEEDED!

(Seburo) - Would really appreciate comments and feedback on https://discourse.mozilla.org/t/mission-driven-mozillians-sumo/22367 . The more feedback we get from the SUMO community, the better we can make it for SUMO and communities across Mozilla. Even if you are not normally interested in this kind of thing, please take a little time to ask a questions and let us know what you think. Thank you! (Roland) - Austin Elective - How to make friends and support.mozilla.org <---- love your help if you will be in Austin

Volunteer vs Contributor: https://support.mozilla.org/en-US/forums/contributors/712784
=== PRODUCT UPDATES ===



===== DECISIONS AND ACTION ITEMS =====



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