Support/Temporary/Informal Survey 6
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Informal Survey #6
- What do you find most rewarding about helping with personal support?
- (response)
- What do you find most challenging about personal support?
- (response)
- Considering the three main methods of user-to-user support - forum, live chat, and social networking:
- Which is most useful to you, and which do you feel is most productive as a contributor?
- (response)
- Which do you help with most often? (why?)
- (response)
- About how much time does each method take when you help it?
- (response)
- How do you choose which questions to answer for each method?
- (response)
- What differences, if any, do you perceive in users' computer savviness, gratefulness towards helpers, and/or frustration level when going to each method of support?
- (response)
- If you don't normally use one of these methods, what makes you not prefer these method(s).
- (response)
- Which is most useful to you, and which do you feel is most productive as a contributor?
- Live Chat requires more time spent per user than any other method of support we offer, and we can't be open often enough to help everyone that wants to chat.
- Which types of questions is realtime support most useful for, in your experience?
- (response)
- Do you have any ideas for how to better focus our realtime support efforts, to maximize the benefit?
- (response)
- Which types of questions is realtime support most useful for, in your experience?
- Is there anything that the SUMO team could be doing to make personal support more productive and/or rewarding?
- (response)