Support/Goals/2011Q3/Identity Documentation)
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< Support | Goals/2011Q3
Feature | Status | ETA | Owner |
Identity SUMO Content Creation | Working on initial concept | 2011-09-30 | Ibai Garcia |
Summary
A set of articles and templates that explains the processes and potential issues of using Identity/Browser ID. The goal is to have an initial set ready with the Beta launch of the Service in Q3.
Team
Who's working on this?
- Goal Manager: Ibai Garcia
- Lead Developer:
- Product Manager: Dan Mills
- UX:
Team list should make it clear who to ask about what, and who to ping when they're needed.
Goals
- To draft, write and review SUMO articles to cover the "expected" most popular uses cases of Browser ID.
- Set up an easy access to the content (i.e. link) so the beta users can find the information after the launch.
Project Plan
- Initial topic selection by Product and SuMo
- Propose list of topics and discuss with the Community
- Draft of the articles
- Finalize and review articles
- Decide with Product and UX how drive user with issues to support.
- Implement support path.
Non-Goals
- The goal for this quarter doesn't involve the full localization of the content.
- This project doesn't aim to cover every possible issue but to have an initial collection of articles before the official launch.
Additional Documentation
- Identity Roadmap
Legend (remove if you like)
Healthy: feature is progressing as expected. | |
Blocked: feature is currently blocked. | |
At Risk: feature is at risk of missing its targeted release. | |
ETA | Estimated date for completion of the current feature task. Overall ETA for the feature is the product release date. |