Changes

; WONTFIX

: The problem described is a bug which will never be fixed.

; DUPLICATE

: The problem is a duplicate of an existing bug (the problems must be exactly the same). Marking a bug duplicate requires the bug# of the duplicating bug and will at least put that bug number in the description field. If a bug has the same root cause as another one but the two bugs are finally different, then they should have a dependency such as [https://wiki.mozilla.org/BMO/UserGuide/BugFields#dependson depends_on].

: a) The problem is vaguely described with no steps to reproduce, or is a support request. The reporter should be directed to the product's support page for help diagnosing the issue. If there are only a few comments in the bug, it may be reopened only if the original reporter provides more info, or confirms someone else's steps to reproduce. If the bug is long, when enough info is provided a new bug should be filed and the original bug marked as a duplicate of it. Or:

: b) There may have been a valid bug, but we don't have enough information at this point to tell whether the bug is still present or not (e.g. because the only testcase was external-to-Bugzilla and has now disappeared, or because a reproducing testcase was never provided).