Changes

=== Why ===

Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!

=== What's in it for you ===