Compatibility/Severity Triage
From MozillaWiki
Severity Triage
webcompat.com bugs that have advanced from "needstriage" to "needsdiagnosis" should be triaged for severity.
Goals
There are a few goals for this type of triage:
- Give diagnosers another value to prioritize work. For example, severity-critical issues could be prioritized over severity-important, even if the severity-important issue falls on a top site.
- Create scenarios where we push to needscontact sooner
- Make diagnosers aware when outreach is low priority
- Update titles to be more meaningful, when possible
Outcome
One of 3 labels will be set in triage:
severity-critical: the site is unusable, or you would probably open another browser to use it
Examples:
- important button not working at all
- video playback fails
- important page not available (e.g., settings)
- infinite page reload / page never loads / ping-pong
severity-important: annoyance, some non-core broken piece of functionality, not behaving the way you would expect
Examples:
- jumpy scrolling
- adding an image as a favorite doesn't work in a photo-sharing site
- desktop site vs mobile site
- button to add comment doesn't work
severity-minor: cosmetic issue
Examples:
- wrong font
- different padding in layout
- low-res image transition
- font-aliasing issue