Thunderbird/StatusMeetings/2011-12-06/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 434/598 = 73% (1 week ago:75%)
2. Top 5 active (getactive-m.rb)
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/no_address_book-6vhyx
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/transfering_old_abook_map_file
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/avoid_collecting_e_mailadresses
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/my_thunderbird_8_0_doesnt_work_with_the_imap_server
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 77 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133 christ1 of USA (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 151 sfhowes (v); 123 chrisramsden (v); 53 christ1 (v); 70 bernd_s (v); 49 san_2972983 (v); 28 elcameleon1 (v) ; 23 wayne_mery (v); 31 finitarry (v); 7 breaking_pitt (v); 13 rtanglao; 94 anje_yelf (v); 347 trumpy81 (v) gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 198/7, Tue 196/10, Wed 211/14, Thu 187/17, Fri 177/6, Sat 126/6, Sun 135/3 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic