Thunderbird/StatusMeetings/2011-04-26/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 392/570 = 69% (1 weeks ago:65%)
2. Top 5 active (getactive.rb)
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/yahoo_email_does_not_play_well_with_others_password_issues
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/lost_all_my_emails_help
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_1_9_unusable
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/automated_email_setup_creates_more_work_for_us
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/how_does_one_move_from_version_back_to_version_2
3. contributors - 141 matt_678579 of Australia (v);  ; 14 davro (v) ; 5 elcameleon1 of France (v); 17 Wayne Mery of USA (v);15 rsx11m of USA (v); 147 chris ramsden aka xenos (v); 10 abrath66 of usa(v); 6 ssitter (v); 15 rtanglao (gethappykludged.rb)
4. new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 82/6, Tue 72/8, Wed 93/7, Thu 70/11, Fri 59/6, Sat 40/4, Sun 21/6 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic