Support/Browser Support

Support has a unique audience and thus unique browser support requirements. In particular, we have traditionally supported all browsers that ship with Firefox-supported operating systems (e.g. Windows XP and thus IE6).

However, not all browsers and not all parts of the site require the same level of functionality, visual polish and experience.

	THIS PAGE IS A WORKING DRAFT
	The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page.

NB: This draft is based on current practices, which, admittedly, have not been documented before. Please propose changes on the talk page.

A grade:

All functionality works.

Minor visual variation between browsers and operating systems is acceptable.

Transparent progressive enhancement allowed (e.g. functionality can optionally use browser capabilities if they're available, but features still work without them).

Performance variation between browsers is acceptable.

B grade:

Functionality that requires new browser features may be disabled. All other functionality present.

All content must be accessible.

Visual variations (e.g. rounded corners) are acceptable.

C grade:

Key support content must be accessible. Other content and functionality may be hidden or disabled.

Major visual variations allowed.

Unsupported

If it works, great.

We won't fix bugs for unsupported browsers.

If it's not on the chart, it's unsupported.

User-facing refers to content and functionality that someone coming to the site for help would need, including but not necessarily limited to knowledge base article content, support forum (question and answer) content, and the ability to ask questions via the support forum. It explicitly does not include editing knowledge base articles or using any administrative (e.g. group admin, not just within the Django admin) tools.

Mobile

Desktop

✝ All versions currently supported by the latest Firefox.

Contributor-facing refers to content and functionality that is specifically for providing help, not getting it. This includes, but is not limited to, editing knowledge base articles, answering help questions, uploading gallery images and videos,

Mobile

Contributor tools are generally not supported on mobile at this time.

Desktop

✝ All versions currently supported by the latest Firefox.